Australia
- New sails plus any equipment the shipping cost is $49.
- For equipment and clothing, a $15 flat rate applies, oversized items incurring an additional surcharge.
- Used sails and used boat equipment require a freight quote.
International Shipping
Yes, we ship around the globe!
- New sails the shipping cost is $99.
- All freight rates of used sails are calculated on a per-piece basis. We always supply the best rates possible from our Shippit logistics team.
How long will it take for my shipment to arrive?
Within Australia: the general shipping time is 3-5 working days.
Outside Australia: shipping time varies and can be quoted.
If you require urgent overnight delivery within Australia, please CONTACT US and we will discuss options.
How can I track my order?
An email will be sent via Shippit with details on the courier company and ETA.
RETURNS
What is your Return/Exchange Policy?
New Hardware and Clothing
We will offer a refund, exchange or repair where goods are faulty, unsuitable, have been wrongly described or are different from the picture shown to you. The following conditions apply
- You must return the item within 30 days of purchase
- Tax invoice must be returned with the item
- The item must be unused & in its original packaging
- Shipping cost of return or exchange is the responsibility of the customer unless it is a result of our error (you received and incorrect or defective item)
New and Used Sail Policy/Returns
- All new sails come with 12 months of Manufacturers Warranty, providing the new sail has been used and stored as per the Sail Exchange SAIL CARE document
- All used sails are sold with no warranty
- All used sails are priced & sold as is
- Purchase in full with a Credit Card and you have 30 days to return with a 100% money back guarantee (as long as sail is not damaged). This also applies to New Sail purchases.
- Purchasers are to email The Sail Exchange within 7 days of receiving their sail if it does not match the sails details, description or photos
- The purchaser will pay for the freight both ways
- Used sail purchasers can be offered a full refund. Alternatively if desired, in store credit for hardware & clothing will be offered to the full value of the original sails purchase price
What is your returns procedure?
Firstly, please CONTACT US to notify us that you will be returning or exchange an item noting the issue. In order to process your return, we will need to forward you a Return Authorisation Number - RAN (this number is to be noted on the return packaging). We will also provide you with the correct address in which to ship your return.
How soon will my refund/exchange be processed?
Your refund/exchange will be processed within 7-10 working days from receipt of returned goods.